EP
Eriska P
1 reviews | Active since Jun 2016
11 May 2020, 12:18
ABSA Useless
I have been trying for a year to get my cost statement sorted out. I don't receive my cost statement via email. I need to log on to ABSA to get it, but then I must pay every time i want to access the cost statement online. I have visited the branch multiple times and the staff just looks at me an say they cant help me. I have emailed, logged issues on the ABSA login portal - but nothing. How hard can it be to sort out the problem????
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Absa's replyOfficial
11 May 2020, 14:22Dear Eriska Phyfer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply11 May 2020, 14:22
Official
Dear Eriska Phyfer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care