ABSA USELESS
<p>After being at Keywest Branch now more then once, still no joy. Now I will have to go in again. At the branch they tell you they can't help you, but when you phone or email ABSA they tell you, you need to get it done at the branch. USELESS, HORRIBLE SERVICE. CLOSING MY ACCOUNT AND GOING TO ANOTHER BANK</p>
Dear Customer
Thank you for bringing this matter to our attention.
Please can you provide us with your full complaint details as well as your account number or ID number to enable me to log a formal complaint for you, the account or id number can be sent via private message.
Regards
Claudette
Best regards,
Dear Customer
Thank you for bringing this matter to our attention.
Please can you provide us with your full complaint details as well as your account number or ID number to enable me to log a formal complaint for you, the account or id number can be sent via private message.
Regards
Claudette
Best regards,
First I asked them to put a stop on a DT Order that I have tried cancelling with other party, which I was told they can't do it. However on the email reply from customer services they said the branch can help me with this. Then I went in again to close my account, which I was then told I owe Absa R2000 and something because of DT order that was returned. They told me to phone the Credit Manager to ask her to block my account. I phoned Ms Bester and she informed me that they need to do this at the branch. Now once again I will have to go waist my time standing in the que to do what they could've done when I was there last week. ABSA is frustrating and costing me money for things they could've helped me with.
ID ***
First I asked them to put a stop on a DT Order that I have tried cancelling with other party, which I was told they can't do it. However on the email reply from customer services they said the branch can help me with this. Then I went in again to close my account, which I was then told I owe Absa R2000 and something because of DT order that was returned. They told me to phone the Credit Manager to ask her to block my account. I phoned Ms Bester and she informed me that they need to do this at the branch. Now once again I will have to go waist my time standing in the que to do what they could've done when I was there last week. ABSA is frustrating and costing me money for things they could've helped me with.
ID ***