ABSA-urd

I just want to know if these useless companies, banks in particular, do they know that it costs money and time to go to their branches. I could bet that if the cost to go to the branch was theirs, they would make sure they solve issues with telling you to go spend an entire day at their slow, inefficient branches.

It is the second time in less than a month that I am having an issue with my banking app and internet banking. I am getting an error that my credentials are incorrect. I went into the branch and after waiting almost an hour just to check what was wrong, I was told it is an error on their side. Now this ******* is happening again and it is their error. I am not going to wait in a queue again for something that is ABSAs fault. It costs money to go to that branch. I have played around with the idea for a while, but now I am actually going to end this. I am going to open another bank account elsewhere. this is ridiculous.