NH
Nontando H
1 reviews | Active since Jun 2024
01 Nov 2025, 16:53
Absa Upset...
I'm more overly hurt because I've been a client for more than 9 years but yesterday and today made me forget about all the greats. I called 3-4 different customer carelines and still haven't got my problem solved, as for the problem?... I received a payment from work yesterday (Oct. 31) as per the statement on the mobile app as well, I cannot access the funds a day later(Nov 1). The customer careline service I received was costly, lengthy and of no use. They mentioned "reserved funds" of which they failed to account for... I'm just crossing my fingers to at least get this money before I need to report to work.
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Replies (3)
Absa's replyOfficial
03 Nov 2025, 11:15Dear Nontando, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***1. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa's reply03 Nov 2025, 11:15
Official
Dear Nontando, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***1. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa's replyOfficial
04 Nov 2025, 17:15Dear Nontando Hloshwa, Please accept our apology for the delayed reply. Please be advised that your account has pending transactions that has not cleared. Pending transactions needs to be banked by the merchant for them to be released. Alternatively, the merchant would need to provide the bank with authorisation to release the payment. If so, we kindly ask that you provide the transaction details that you would like to be removed from authorisation. Specifically, we need the account number, the amount, and the date of the transaction in question. Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide any supporting documents, such as a declined receipt or an unsuccessful receipt. We look forward to hearing from you soon and appreciate your cooperation in this matter.
Best regards,
Absa's reply04 Nov 2025, 17:15
Official
Dear Nontando Hloshwa, Please accept our apology for the delayed reply. Please be advised that your account has pending transactions that has not cleared. Pending transactions needs to be banked by the merchant for them to be released. Alternatively, the merchant would need to provide the bank with authorisation to release the payment. If so, we kindly ask that you provide the transaction details that you would like to be removed from authorisation. Specifically, we need the account number, the amount, and the date of the transaction in question. Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide any supporting documents, such as a declined receipt or an unsuccessful receipt. We look forward to hearing from you soon and appreciate your cooperation in this matter.
Best regards,
Absa's replyOfficial
05 Nov 2025, 16:21 Dear Nontando Hloshwa, I hope this message finds you well. We refer to the below and note that we have not received a reply from you. We understand that you may be occupied, and kindly request that at your earliest convenience, you provide the transaction details that you would like to be removed from authorisation. Specifically, we need the account number, the amount, and the date of the transaction in question. As previously advised, your account has pending transactions that have not cleared. These pending transactions need to be banked by the merchant for them to be released. Alternatively, the merchant would need to provide the bank with an authorisation letter to release the pending payment in the account. Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide any supporting documents, such as a declined receipt or an unsuccessful receipt. Please note that our office will proceed to close the case by the end of business on 06/11/2025 because we do not have sufficient information to continue working on the file. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review. Once again, we extend our unconditional apology for any inconvenience this may have caused.
Best regards,
Absa's reply05 Nov 2025, 16:21
Official
Dear Nontando Hloshwa, I hope this message finds you well. We refer to the below and note that we have not received a reply from you. We understand that you may be occupied, and kindly request that at your earliest convenience, you provide the transaction details that you would like to be removed from authorisation. Specifically, we need the account number, the amount, and the date of the transaction in question. As previously advised, your account has pending transactions that have not cleared. These pending transactions need to be banked by the merchant for them to be released. Alternatively, the merchant would need to provide the bank with an authorisation letter to release the pending payment in the account. Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide any supporting documents, such as a declined receipt or an unsuccessful receipt. Please note that our office will proceed to close the case by the end of business on 06/11/2025 because we do not have sufficient information to continue working on the file. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review. Once again, we extend our unconditional apology for any inconvenience this may have caused.
Best regards,