ABSA update the credit bureau

Absa couldn't locate my June payment and I made several follow-ups with no success, I sent several emails as I was not sure whether the payment details had changed, hence this affected the July payment as I was only assisted around the 12th of July after I had reported here on Hellopeter. Then only on the 19th of July I managed to make a payment for July. I just tried to check my credit report and I picked up that my account was listed in areas for the month of July. Who's problem is it that I made the payment late? I want absa to update the credit bureau as I would've paid in time had I not experienced what I experienced. I believe no one would continue using the same payment details when they are being told their payment is missing. My case was handled by Nthabiseng Sibande, the specialist case manager who asked me to write another complaint as this is a different case.