ABSA UP YOUR GAME!

I have never been so ****ed off with ABSA as I have been over the past few months. I am recently overseas and need to do banking from here, however, ABSA cannot do something as simple as return an email and process documents. It has been almost a month since I have asked to change my RVN details with ABSA, documents were sent through on the 14/02/2016 today is the 21/02/2016 and ABSA has not bothered to return with even a simple curtsy email. I desperately needed to check details on my banking yesterday and couldn't because its taken ABSA a week to respond to my query! <br> It seems as though ABSA don't care about us low income tax payers! UP YOUR GAME ABSA!!!!!!