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Amar D

1 reviews | Active since Mar 2014

08 Oct 2025, 13:08

Absa unwanted Insurance proof requests.

Frequent requests for proof of home insurance have become quite a hassle. Previously, Absa charged exorbitant insurance fees, prompting me to switch to Naked Insurance. Despite this, Absa now emails me every six months, asking for proof of insurance. They are already listed on the Naked Policy, which means they will be notified of any material changes to the policy.

I suspect that Absa does this in the hope that I will fail to provide proof of insurance, which would then allow them to reinstate their insurance coverage.

This practice is quite frustrating, Absa!

Frequent requests for proof of home insurance have become quite a hassle. Previously, Absa charged exorbitant insurance fees, prompting me to switch to Naked Insurance. Despite this, Absa now emails me every six months, asking for proof of insurance. They are already listed on the Naked Policy, which means they will be notified of any material changes to the policy. I suspect that Absa does this in the hope that I will fail to provide proof of insurance, which would then allow them to reinstate their insurance coverage. This practice is quite frustrating, Absa!

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Replies (1)
Absa
Absa's reply08 Oct 2025, 16:57
Official
Dear Amar Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***5 Kind regards,Group Customer CareVanessa Crowe