ABSA ************* (Bad Experience Credit Card Closure)

I am so disappointed with ABSA and their services. I have Credit Card with ABSA and on Sunday 11 August 2019 I went to Menlyn Mall to request a settle amount and for them to close the account as I no longer need it. A settle amount of R 9 760 was EFT to the credit card. I was further informed by the lady at ABSA that I should wait until Tuesday (13 August 2019) for the amount to appear and give them a call. I send them proof payment via mail (***) on Sunday as well. I called ABSA on Tuesday (13 August 2019) as I was advised to confirm if they have received the amount and also request them to close the account. They confirmed that the amount was appearing and I was however told to wait for 3 to 5 working days in order for them to close the account. Yesterday (22 August 2019) after 7 working days I received a call from ABSA for closure and however I was informed that I owe them R15 which I have to transfer to the account prior closing my credit. I only managed to transfer the amount from my Capitec to ABSA at 09:30am because my ABSA savings online/app services have been suspended because of R78 which they said I owed. The amount that I transferred fromCapitec to ABSA was R20 in case there are more charges that they add. Today 22 August 2019 I went to the ABSA ATM and further transferred R15 to the credit card from my money builder ABSA account. I called the ABSA customer-care in order to confirm receipt and and request them again to close the account. The call took 10 minutes and I was using my airtime which I do not think they will reimburse me. Even now the credit card has not been closed by ABSA. The lady from ABSA could not assist in closing the account saying she does not close ABSA credit cards which is unacceptable. I do not know what the intentions of ABSA are and why is it difficult for them to close the account. I have so far transferred R35 instead of R15. My savings accounts online/app have been suspended to date and R78 even more was transferred to the account for them to unblock.

I do not think I will ever use ABSA in my life. This is the end. I recommend to reconsider when coming to ABSA, their service is really bad.