ABSA - UNTOUCHABLE

I have a silver value bundle since Absa rolled this out. This month i noticed my fees are R98 instead of R89. When i phoned the branch to enquire, I was informed all the silver accounts are phased out and everbody upgraded to gold. Strangely enough - nobody informed me about this ONCE AGAIN!!!! i app**** for a silver account, not a gold account. it seems Absa think they are untouchable - changing accounts and fees as they please without informing clients (see last months complaint). I think its time to switch! Dont even bother to contact me, because i know a consultant will send me an e-mail stating i have been informed on my monthly statement, bla, bla,bla...