ABSA UNSATISFACTORY SERVICE: So much for their goal. I'm appalled

Utter nonsense and demeaning service from your credit accessor. I app**** for a personal loan over 2 weeks ago, application stood as pending after over 6 if not more calls from different consultants, namely Kgosi, Rudzani, mokgadi just to name a few, then last but not least your cherry on top miss Nonkululeko Dube who is a credit assessor who was so demeaning in the way she spoke to me as a client after I had explained my back and forth to the branch and multiple calls that proved unfruitful. I simply need a loan but I'm being sent from pillar to post by absa. This is saddening from such a big institution because the high and mighty miss nonkululeko told me she simply doesn't care because it's not her job to assist in my case. Apparently now I need to miss another day of work by sitting in one of their long queues only to be shoved to the phone by one of your consultants at the branch like they did today. CAN SOMEONE PLEASE FIX THIS Because this is too much broken telephone from one institution which has one main purpose and goal "Customer Satisfactory" and I must say I AM ONE UNSATISFIED CUSTOMER