DO
Danell O
1 reviews | Active since Jul 2010
26 Mar 2021, 15:24
ABSA unresponsive
I am trying to arrange a restructuring on my Credit card because I want to close it and I have sent an email to *** on 11 March 2021 and an email to *** on 15 March 2021. I have not received any responses from them to date.
Yesterday, 25 March 2021 I sent both emails above again to *** to action my request and have not received even an automated acknowledgement that they have received any communication from me.
Please assist as a matter of urgency, because the delays are going to cost me dearly.
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Absa's replyOfficial
29 Mar 2021, 07:48Dear Danell Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply29 Mar 2021, 07:48
Official
Dear Danell Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,