JM
Jetro M

1 reviews | Active since Mar 2020

16 Mar 2020, 11:13

Absa ******** freezing of accounts!!!!BE WARNED!!!

ABSA is absolutely ridiculous after weeks of trying to get hold of there ***** department which you are not even allowed to speak to still no progress nor a valid reason for what grounds they have in freezing my account. This clearly mean that the consumer is the one who suffers at the end of the day and that Absa can just block or freeze your account with no justification, all they will tell you as a consumer is to wait for the investigation to complete and you end up finding out that your account was not the account being investigated by the third party but rather there level of communication towards there customers is the major issue. I desided that I am handing the matter over to my attorneys and I have held all there vehicle payment and will not deal with them in future, now they need to get there attorneys involved and I will oppose every application of there's with valid grounds, and maybe this will teach them not to block clients account for interest of other banks.

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Replies (1)
Absa
Absa's reply16 Mar 2020, 15:47
Official
Dear Jetro
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
 
Looking forward to being of service to you. 
 
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd