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Paresh M

1 reviews | Active since Jul 2019

21 Jul 2020, 16:21

Absa ******** debit order in favour of absa life

I recently discovered a debit order of R213 in favour of absa life from my savings account. I was never consulted or agreed to whatever policy thus may be. I sent emails and tried calling with no luck. Got through a branch though and they reckon I must come in. This is day light *******. I managed to reverse 1 but dont know how many deductions took place to date. Their service getting bad .

I accept the credit life amount on the credit card as I was consulted on this. They must refund my money

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Replies (1)
Absa
Absa's reply22 Jul 2020, 13:51
Official
 
 
Dear  Paresh Maharaj 
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . 
 
 
Kind regards,
Daphne Le Grange
Group Customer Care