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peter-john lamoela
1 reviews | Active since Dec 2014
30 Jan 2023, 22:38
Absa ******** and acting GODLEY
I had 3941.77 debited from my bank account by absa. Without authorization when I contacted absa ***** department all they could say was it cannot be reversed because it's a journal debit from absa. According to section 90(2)n of the national credit act this is ******** and I am going to take further steps if my funds are not in my account.
Helpful (0)
Replies (5)0
Replies (5)Absa's replyOfficial
31 Jan 2023, 09:54Dear Peter-John Lamoela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards, Group Customer Care Rezona Louw
Absa's reply31 Jan 2023, 09:54
Official
Dear Peter-John Lamoela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards, Group Customer Care Rezona Louw
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peter-john lamoela's updateReviewer Update
31 Jan 2023, 10:19Thank you rezone I appreciate your response I did contact the collections department all they could say was I must contact the complaints department. I then contacted the ***** department again and they referred me to the complaints department as well. I told the collections department I was willing to make a arrangement on condition that my money be transferred I have recorded all my conversations and am going to lodge ******** civil cases and a complaints with the national credit commission because this is ******** according to the ruling from the high Court with the national credit commission vs standard bank. My ref number.is ***9
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peter-john lamoela's update31 Jan 2023, 10:19
Reviewer Update
Thank you rezone I appreciate your response I did contact the collections department all they could say was I must contact the complaints department. I then contacted the ***** department again and they referred me to the complaints department as well. I told the collections department I was willing to make a arrangement on condition that my money be transferred I have recorded all my conversations and am going to lodge ******** civil cases and a complaints with the national credit commission because this is ******** according to the ruling from the high Court with the national credit commission vs standard bank. My ref number.is ***9
Absa's replyOfficial
31 Jan 2023, 13:18Dear Peter-John Lamoela Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Absa's reply31 Jan 2023, 13:18
Official
Dear Peter-John Lamoela Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
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peter-john lamoela's updateReviewer Update
31 Jan 2023, 13:32I have seen your email rezone. I am also aware of the numerous other absa clients to whome this has also happened and to whome absa has given the same response. Therefore I am giving you 24 hours to refund my money or I am going to take further action as this is not the first time absa has done this and it certainly won't be the last I have gathered all my information and am compiling my case. So the generic response won't work this time.
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peter-john lamoela's update31 Jan 2023, 13:32
Reviewer Update
I have seen your email rezone. I am also aware of the numerous other absa clients to whome this has also happened and to whome absa has given the same response. Therefore I am giving you 24 hours to refund my money or I am going to take further action as this is not the first time absa has done this and it certainly won't be the last I have gathered all my information and am compiling my case. So the generic response won't work this time.
Absa's replyOfficial
31 Jan 2023, 14:18Dear Peter-John Lamoela Thank you for your posting.
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded. Kind regards, Group Customer Care Rezona Louw
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded. Kind regards, Group Customer Care Rezona Louw
Absa's reply31 Jan 2023, 14:18
Official
Dear Peter-John Lamoela Thank you for your posting.
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded. Kind regards, Group Customer Care Rezona Louw
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded. Kind regards, Group Customer Care Rezona Louw
