ABSA Unilaterally Changed my Bond Term. Still ongoing.

<p>I have a primary bond (over 20 years) with ABSA and then decided took out a second bond with ABSA over 7 years.</p> <p> </p> <p>Naturally the primary bond had to remain unchanged. ABSA went and unilateraly changed the term of my primary bond from 20 years to 7 years! Effectivly increasing my payment by 33% without my knowledge nor consent!</p> <p> </p> <p>I have had a complaint logged with ABSA complaints reference number is : ********** </p> <p>They cannot correct your error.</p> <p>I spoke to the branch manager he's asked that my wife and I come in to the brach with our IDs to correct your mistake???</p> <p> </p> <p>You have changed a contract impacting me financially and want me to fix it for you. Please have this corrected IMMEDIATELY. My next course action will be to take this matter to the banking ombudsman.</p> <p> </p> <p>I need the additional amount you're effectivly ****** from my account to be deducted from my next bond payment.</p> <p> </p> <p>I need an im****ate reponse from someone senior, that is capable of handling my complaint.</p>