Absa Unhlpful

I am saddened by the lack of understanding when it comes to consultants at Absa. I called stating I made a payment to an incorrect account and needed it to be reversed. The consultant advised that it will cost R165.00 to do the reversal and it's not guaranteed. I needed to confirm this with the recipient of the payment and said I will call back.

Two minutes later I call back, get a different consultant (Eunice) who says she is unable to help and transfers me to the Complaints department. In the complaints department, they unable to help either. This was a normal payment that takes 24-48hrs to clear.

I made the error and that onis are on me, the money has not been transferred as of yet (to my understanding this will be batch payments run at COB). Now I am down R500 and Absa consultants do not know which is the correct procedure to follow.

Thabang at complaints wasn't helpful at all, no alternative options just a, "Sorry, not much we can do" and that's all folks.