Absa Unhappy Client

I think Absa is the bank in South Africa that is the most inhumane. I lost my job and could not bring my account up to date regarding the outstanding fees. I have made arrangements to pay off my debt I owe . Various phones calls were made to find a solution to solve this problem. After all my explanations they still go ahead and hand me over to Vericred Solutions or Collections. The outstanding amount is less than R1500.00. It's not like I owe them thousands of rand. I have never experienced anything like this. There is no warmth or humanity in any sections.