Absa unhappiness

So we have an account with ABSA, currently we do not pay own salary into Absa as there was a ********** incident with our account and we do not trust them with our little bit of salary that we are getting. However none of our accounts are behind or unpaid. Now a hold has been placed on all our accounts and we cannot access any of them, without any explanation. How great a bank is Absa not. You cannot find out over the phone what the problem is, NO, you need to go into the branch and they will investigate it for you. If you cannot get hold of us then just send a freaking email for us to contact you.