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Silas T

1 reviews | Active since Sept 2011

20 Sept 2018, 11:31

Absa Unfair treatment, so they can repossess the house.

I am not working and have no income. I have Home loan with Absa and life cover with Nedbank, I decided to cancel my life cover as I cannot afford, I want the money from my Nedbank life cover to pay for my Absa home loan arrears. Nedbank need a “Release of Cession” from Absa to be able to release the funds.

Absa refuses to do the following:  I asked for Release of Cession: Due to my account in arrears which was caused by my retrenchment.  I asked the letter from Absa to stating the Nedbank life cover amount to be paid directly in to my Absa Bond account, which will be deposited directly in to my bond from Absa. Absa is refusing.

I think Absa is being unfair to me, how am I going to get the money to settle my arrears in order for me to get “Release of Cession” cause I am not working and I have cancelled my life cover with Nedbank so I can pay my arrears. it is not that I refuse to pay my arrears, I don’t have money, I am not working. The only funds I have are in Nedbank life cover.

This is unfair treatment and I believe Absa is doing this so it can be able to repossess my house.

People be careful of Absa

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Replies (4)
Absa
Absa's reply20 Sept 2018, 14:19
Official

Dear Customer

Thank you for bringing this matter to our attention. I see the case manager Lisel Gray TEL*** is already busy with the matter. She will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

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Silas T's update21 Sept 2018, 11:35
Reviewer Update
Below is the last message i got from their consultant. Good day Mr Tseuoa Our Securities Division is unable to issue a letter requesting the amount to be paid in to your bond account as this would mean that the cession on the policy is no longer in force. If the settlement on the policy is higher than the outstanding balance on the home loan then you can discuss the matter further with our Home loans division but if it is not, they will not be able to assist. Apologies for the delay in replying. Regards Lisle Gray Generic Case Manager Customer Care: Complaints Resolution Suite T +27 11 **********
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Silas T's update21 Sept 2018, 11:38
Reviewer Update
They even proud to tell you to go to Ombudsman instead of resolving my issue. i have been their good customer for ages until i lost my job. I was expecting a good cooperation as i was their good customer for years. "Be careful guys"
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Silas T's update26 Sept 2018, 12:22
Reviewer Update
Hi Daphne Le Grange I am still waiting for response from Lisel, could you please help me guys