Absa unfair practice

Avsa ran an unauthorised debit on my cheque account after being advised to change banking details and they refused to pay the charges accumulated claiming that my account was in arrears. When I was called by a service consultant, that was not discussed although we discussed me making a direct payment to make sure the account is back to terms.

It is disgusting to see that they want to make a quick buck at any cost even if it is to their clients detriment.

Spoke to a consult name Cindy Hlasa who was rude n said I can do whatever I want but they won't refund as it was not their responsibility, she even tried dodging the fact that I sent the change of banking details in time. If they would have advised accordingly, this would've been avoided.

Absa standard of service has become very poor from when I started banking with them over 15 years ago. Truly disappointed.