Absa ********* behaviour

I had app**** for covid relief on my personal loans, of which i have two. Only to discover that they have more than doubled the debit amount for each loan, this with no approval or communication to me. I called their collections department in an attempt to rectify, only to be told it was a correction on their side and that they cant help me. This is highly *******, never once did i give my authorization for this to happen.

This all at a time where one would think ABSA would have been a little more sympathetic to the plight of their customers. They simply couldn't be bothered. I have been an ABSA customer my entire life, seems that means absolutely nothing. Shameful.