LM
Lesley M
1 reviews | Active since Sept 2016
24 Oct 2019, 08:32
ABSA: ********* and ******* misrepresentation, turns a blind eye.
When Absa updated their website they changed my banking information from Miss to Judge. This is ********* representation of who I am and in my opinion, is *******. I cannot be represented as something I am not. I have contacted them several times but they do not respond to my emails and do not change the status on the internet which i do not even know where to change it. This is inappropriate and ******* misrepresentation and should be resolved instantly.
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Replies (3)
Absa's replyOfficial
24 Oct 2019, 13:32Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
Absa Bank Ltd
Absa's reply24 Oct 2019, 13:32
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regardsRezona LouwCustomer Value Management
Absa Bank Ltd
Absa Bank Ltd
LM
Lesley M's updateReviewer Update
05 Nov 2019, 19:13Ref: C-***8. Please note that my matter has not been resolved. I've been informed that the Absa website is not actually their website when I have been making transfers and other payments as always on their website. If it is not their website then who's is it? Furthermore, how do you reslove an issue when they state there is no issue when it is not their website, when in fact it is their website. Does the left hand not know what the right hand is doing?
LM
Lesley M's update05 Nov 2019, 19:13
Reviewer Update
Ref: C-***8. Please note that my matter has not been resolved. I've been informed that the Absa website is not actually their website when I have been making transfers and other payments as always on their website. If it is not their website then who's is it? Furthermore, how do you reslove an issue when they state there is no issue when it is not their website, when in fact it is their website. Does the left hand not know what the right hand is doing?
Absa's replyOfficial
08 Nov 2019, 09:42Dear Lesley Meyer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply08 Nov 2019, 09:42
Official
Dear Lesley Meyer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care