Absa understaffed, queues are long and wait time is unacceptable.

I cannot believe how tedious it is to have something done at an ABSA branch. It takes FOREVER. Absa clearly does not realise that most clients can only take an hour from work to visit the bank. On average, a visit to Absa for a minute task takes over an hour, just because the volume of people are not dealt with in a prompt manner. I attribute this to insufficient staffing at the branches. The staff are excellent at their jobs, but there...are...not...enough to deal with customer volumes. SO alternatively, it will be a R100 + phonecall to sort this out via telephone banking.