AG
Andre G
1 reviews | Active since Jan 2024
22 Apr 2025, 09:48
ABSA Uncleared Transactions
After contacting Absa to reverse several unclear funds that are supposed to be refunded to my account the only response I get from their call centre is to email *** and the department that deal with uncleared transactions only work via email and they currently have a backlog I must be patient, very funny how I must be patient for my own money, as if they would be patient if their clients owe them money for a loan. I furthermore did a complaint of which I would've been contacted on 17 April 2025, I am still waiting. I have banked with ABSA for all my life but right now I am moving my banking needs to an institution that know what they are doing and actually care about their clients.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
22 Apr 2025, 11:27Dear Andre, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply22 Apr 2025, 11:27
Official
Dear Andre, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsGodfrey NdouCustomer Value Management
Best regards,
AG
Andre G's updateReviewer Update
13 Jun 2025, 12:56So funny that I still have several uncleared transactions on my account. The one is even dating back to March. Absa is definitely not serious.
AG
Andre G's update13 Jun 2025, 12:56
Reviewer Update
So funny that I still have several uncleared transactions on my account. The one is even dating back to March. Absa is definitely not serious.
Absa's replyOfficial
13 Jun 2025, 14:20Dear Andre, We can confirm that all uncleared transactions have been cleared. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply13 Jun 2025, 14:20
Official
Dear Andre, We can confirm that all uncleared transactions have been cleared. RegardsGodfrey NdouCustomer Value Management
Best regards,
AG
Andre G's updateReviewer Update
13 Jun 2025, 14:24Hi Godfrey,
Email me with all the transactions that you have cleared just now.
Some amounts doesn't seenlm to reflect.
Email me with all the transactions that you have cleared just now.
Some amounts doesn't seenlm to reflect.
AG
Andre G's update13 Jun 2025, 14:24
Reviewer Update
Hi Godfrey,
Email me with all the transactions that you have cleared just now.
Some amounts doesn't seenlm to reflect.
Email me with all the transactions that you have cleared just now.
Some amounts doesn't seenlm to reflect.
Absa's replyOfficial
13 Jun 2025, 14:37Dear Andre, As per our telephone conversation, no amount of R179 is uncleared.
All other transactions were cleared. RegardsGodfrey NdouCustomer Value Management
All other transactions were cleared. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply13 Jun 2025, 14:37
Official
Dear Andre, As per our telephone conversation, no amount of R179 is uncleared.
All other transactions were cleared. RegardsGodfrey NdouCustomer Value Management
All other transactions were cleared. RegardsGodfrey NdouCustomer Value Management
Best regards,