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Mfundo M

1 reviews | Active since Jul 2015

15 Oct 2019, 06:46

ABSA unauthorized repetitive debit orders

Yesterday I received a call from a telesales company calling on behalf of ABSA. They were offering life and accidental cover and I declined the offer. Today I wake up to a debit order of the same policy they were offering with the reference NAEDO TRACKED DEBIT ORDER, ONECALL / OC150919SO634. When I try to reverse the debit order, I then realize, there was another debit order of the same amount two days prior in my account. This happened before they even called me. In 3 days they have debited me twice for something I clearly rejected telephonically. I cannot seem to reverse the two payments either.

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Replies (1)
Absa
Absa's reply15 Oct 2019, 11:52
Official
Dear Mfundo 
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
 Regards
  
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management

Best regards,