MM
Mfundo M
1 reviews | Active since Jul 2015
15 Oct 2019, 06:46
ABSA unauthorized repetitive debit orders
Yesterday I received a call from a telesales company calling on behalf of ABSA. They were offering life and accidental cover and I declined the offer. Today I wake up to a debit order of the same policy they were offering with the reference NAEDO TRACKED DEBIT ORDER, ONECALL / OC150919SO634. When I try to reverse the debit order, I then realize, there was another debit order of the same amount two days prior in my account. This happened before they even called me. In 3 days they have debited me twice for something I clearly rejected telephonically. I cannot seem to reverse the two payments either.
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Replies (1)Absa's replyOfficial
15 Oct 2019, 11:52Dear Mfundo
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply15 Oct 2019, 11:52
Official
Dear Mfundo
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
