MM
Mandy M
1 reviews | Active since Oct 2013
08 Oct 2020, 09:48
Absa unauthorized debit orders that I must pay for
I arranged to change my AVF from debit order to deposit. Absa still went on to debit my Absa cheque account account twice after that and charged me one hundred and fifty rands per returned debit order. That's not fair and it's not right. Why am paying for your mistakes? And phoning your customer service is an expensive and time-consuming exercise. Fix this
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Replies (2)0
Replies (2)
Absa's replyOfficial
08 Oct 2020, 12:01Dear Mandy, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***9. I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply08 Oct 2020, 12:01
Official
Dear Mandy, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***9. I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
MM
Mandy M's updateReviewer Update
19 Oct 2020, 19:25And Basani closed the query without resolving it?! And hasn't bothered to reply to my last email.
Such poor service, I'm closing this account and refinancing elsewhere
Such poor service, I'm closing this account and refinancing elsewhere
MM
Mandy M's update19 Oct 2020, 19:25
Reviewer Update
And Basani closed the query without resolving it?! And hasn't bothered to reply to my last email.
Such poor service, I'm closing this account and refinancing elsewhere
Such poor service, I'm closing this account and refinancing elsewhere