JW
James W
1 reviews | Active since Jul 2013
07 Sept 2026, 08:55
Absa - unauthorized charges
Absa has, without authorization debited my account today with something called "Debit Interest". I have no idea where this even comes from. I usually have a debit interest amount for over overdraft but never at this time of the month, so something is obviously off here.
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Replies (3)0
Replies (3)
Absa's replyOfficial
07 Sept 2026, 09:59Dear James Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***1. Regards Shohini Dhanjee Customer Value Management
Best regards,
Absa's reply07 Sept 2026, 09:59
Official
Dear James Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***1. Regards Shohini Dhanjee Customer Value Management
Best regards,
JW
James W's updateReviewer Update
08 Sept 2026, 10:23Absa has now also decided to debit my account with bank charges when my bank charges already went off on the 31st August.
Please sort this out
Please sort this out
JW
James W's update08 Sept 2026, 10:23
Reviewer Update
Absa has now also decided to debit my account with bank charges when my bank charges already went off on the 31st August.
Please sort this out
Please sort this out
Absa's replyOfficial
08 Sept 2026, 10:55Good day Mr Rhoda,
Thank you for bringing this to our attention.
We have noted your concern regarding the bank charges that were debited from your account this morning. We understand that you believe these charges are unusual, as they are not typically processed at this time of the month.
Your feedback has been added to the existing complaint, and we will ensure that this matter forms part of the investigation.
Thank you for providing this additional information. We will keep you updated on the outcome of the investigation.
Regards Shohini Dhanjee Customer Value Management
Thank you for bringing this to our attention.
We have noted your concern regarding the bank charges that were debited from your account this morning. We understand that you believe these charges are unusual, as they are not typically processed at this time of the month.
Your feedback has been added to the existing complaint, and we will ensure that this matter forms part of the investigation.
Thank you for providing this additional information. We will keep you updated on the outcome of the investigation.
Regards Shohini Dhanjee Customer Value Management
Best regards,
Absa's reply08 Sept 2026, 10:55
Official
Good day Mr Rhoda,
Thank you for bringing this to our attention.
We have noted your concern regarding the bank charges that were debited from your account this morning. We understand that you believe these charges are unusual, as they are not typically processed at this time of the month.
Your feedback has been added to the existing complaint, and we will ensure that this matter forms part of the investigation.
Thank you for providing this additional information. We will keep you updated on the outcome of the investigation.
Regards Shohini Dhanjee Customer Value Management
Thank you for bringing this to our attention.
We have noted your concern regarding the bank charges that were debited from your account this morning. We understand that you believe these charges are unusual, as they are not typically processed at this time of the month.
Your feedback has been added to the existing complaint, and we will ensure that this matter forms part of the investigation.
Thank you for providing this additional information. We will keep you updated on the outcome of the investigation.
Regards Shohini Dhanjee Customer Value Management
Best regards,