lM
leonie M
1 reviews | Active since Sept 2013
05 Jun 2023, 12:15
ABSA UNAUTHORISED LOAN PAYMENT DEDUCTION NO REFUND
Personal Loan double premium deduction and unwillingness to correct.
I paid 7200-00 towards my personal loan premuim on 31-5 2023 and on 5 - 6 - 2023 another 7600-00 was deducted as installment for May 2023 leaving me in dire straits as this was my funds towards food and other urgent expenses. I phoned the Loans division on 5 - 6 - 2023 but they indicated they are unable to refund the double deduction immediately as I need the fund URGENTLY.
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Replies (3)
Absa's replyOfficial
05 Jun 2023, 12:20Dear Leonie Mynhardt
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
Absa's reply05 Jun 2023, 12:20
Official
Dear Leonie Mynhardt
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
lM
leonie M's updateReviewer Update
06 Jun 2023, 15:14Still not happy with the service - the fact that the 7200-00 is still not refunded to me resulted in adverse credit listings for me as other accounts could not be paid. ABSA customer service is the WORST!
lM
leonie M's update06 Jun 2023, 15:14
Reviewer Update
Still not happy with the service - the fact that the 7200-00 is still not refunded to me resulted in adverse credit listings for me as other accounts could not be paid. ABSA customer service is the WORST!
Absa's replyOfficial
06 Jun 2023, 17:15Dear Leonie Mynhardt
The reference to complaint # C-***4.
The refund has been requested and the turnaround time for refund processing is usually 2-3 working days. They have however requested for the refund to be fast-tracked. Kind regards,Group Customer CareVanessa Crowe
The reference to complaint # C-***4.
The refund has been requested and the turnaround time for refund processing is usually 2-3 working days. They have however requested for the refund to be fast-tracked. Kind regards,Group Customer CareVanessa Crowe
Absa's reply06 Jun 2023, 17:15
Official
Dear Leonie Mynhardt
The reference to complaint # C-***4.
The refund has been requested and the turnaround time for refund processing is usually 2-3 working days. They have however requested for the refund to be fast-tracked. Kind regards,Group Customer CareVanessa Crowe
The reference to complaint # C-***4.
The refund has been requested and the turnaround time for refund processing is usually 2-3 working days. They have however requested for the refund to be fast-tracked. Kind regards,Group Customer CareVanessa Crowe