Absa - unathorised debits and exorbitant reversal charges

I am sick and tired of ABSA and unauthorized debits going through my accounts. To top this off I am being charged R30 to reverse something which i should be able to reverse from my online banking or cellphone banking. Every single month ABSA has a "new "debit order with a supposedly new reference from what was previously blocked. every month I am forced to go to the nearest ABSA branch with constantly ****ty service, long queues and staff who have no regard for us your customers. And why am I being charged for using internet banking???? wasn't this developed for my convenience??? what is the R100+ deduction with reference internet banking for?????

I demand a response and please reverse the charge for reversals because your team is unable to develop a program that protects us from unauthorized debits.... and please may I not be fed the story "waiting on the approval of Debi check"...... you are feeding us stories and charging us an arm and a leg for shear incompetence from your team.