ABSA unacceptable service

As a professional qualified person I cannot recommend ABSA to any of my peers. Disappointment is all that I received from ABSA and if I could score them it would be a meagre 1/10. I am a Titanium credit card holder and had difficulties recently where my card was swallowed by an ATM machine. ABSA failed to issue me with a new card for almost a week, as they did not have stock of the Titanium type card. Card less for a week brought a lot of frustration and anger towards the ABSA organisation. My Titanium card was also declined at many retail stores and I was forced to draw cash at the ATM to pay for my goods. I took in the card several times as I thought the card had a malfunctioning chip, but the issue was not resolved and left me embarrassed every time I wanted to swipe with my card. In order for me to avoid any further stress from a company such as ABSA I would rather join a financial institution that is there to better my life and not enrage me with anger.