ABSA - Unacceptable home loan validation

<p>I app**** for a home loan and accept for the fact that it took exactly 20 days for ABSA to reach an outcome, the bond approved was totally ludicrous! I informed ABSA that I have a certain amount of savings per month that are currently deducted with a debit order, this amount of money will in future go towards paying the monthly bond if the home lon is approved and I buy the house. ABSA informed me that they can not take the savings into account when calculating the bond approval. How is it possible that a financial instution excpects you not to invest disposible income, but rather let it accumalate in a current account???? Why can the home loan approval not be subject to the cancelation of the debit orders??? ABSA can not expect the investment deductions to be cancelled before the home loan is approved, in the event that I do not accept the home loan conditions, the investment will have to be reinstated which has huge financial implications! I expect to receive an outcome regarding the above by tomorrow 27 May, as this has already taken 21days! There are strict timelines to adhere to when purchasing a house and ABSA seem to take all the time in the world to give feedback. After the above incident I believe that ABSA prefer their clients to rather move to another bank and does not care about customer service. I am deeply dissapointed.</p>