sS
sthe S

1 reviews | Active since Jun 2017

13 Jun 2022, 20:39

Absa Umhlanga Great Service thanks to Nancy-she is a star!

I would like to give a big appreciation to my star Nancy at Absa Umhlanga Eastcost House. Nancy was so friendly and she made me and my dad feel at home with the service she gave us. A bit of a delayed review, she assisted us on the 7th of May 2022 but been busy and would not let go without mentioning how great she helped us.

She was so informative from the time we were in the que she assured us we were at the right place. She pulled all the stops to get us assisted even when we were faced with one of a colleague from the ***** department who was not so co-operative.

Nancy was so calm as I was loosing my cool :) with her other colleague on the linen who was not so helpful. After Nancy's calm explanation the colleague was able to assist me and my elderly dad.

I am grateful Nancy, I think her surname is Gouws I can not recall but her email address is ***

You are a star Nanc! Thank you and keep shining

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Replies (1)
Absa
Absa's reply15 Jun 2022, 09:56
Official
Dear S Mabaso

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
 
Regards

 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management