JB
Junayd B

1 reviews | Active since Feb 2013

25 Oct 2017, 12:33

ABSA Ultimate Warranty with the Administrator being Innovation Group (PTY) Ltd

Hi, I recently had to claim from my ABSA Ultimate Warranty with the Administrator being Innovation Group (PTY) Ltd, I was unfortunately told my warranty won't pay, I recently did research and found that Innovation Group (PTY) Ltd has a reputation for not paying out. The vehicles oil pump packed up due to sludge yet all my services is up to date, I tried contacting the call centre to follow up on #256366 but instead, they could not help me and transferred me only to be kept on hold for 30 minutes with the call being dropped eventually, I am moving all my investments and accounts away from ABSA because clearly, I am just a number.

0
Replies (4)
Absa
Absa's reply26 Oct 2017, 04:53
Official

Dear Customer

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback.

Kind regards

Daphne Le Grange

JB
Junayd B's update30 Oct 2017, 08:05
Reviewer Update
Hi, I'd like to highlight still no feedback from ABSA.
JB
Junayd B's update31 Oct 2017, 10:12
Reviewer Update
Hi, I'd like to highlight still no feedback from ABSA.
JB
Junayd B's update02 Nov 2017, 13:33
Reviewer Update
Hi, I can confirm Innovation group contacted me today, I had my claim approved as the assessor found a faulty part on the oil pump. Thanks