TP
Thabiso P

1 reviews | Active since Nov 2022

20 Nov 2023, 14:34

ABSA *****ULENTLY TOOK MY MONEY

Am a recovering substance user and clean now for 2 years, i have been staying in shelter as i left home a long time. SO I WAS SEND MONEY TO GO HOME AND IT WAS TAKEN BY ABSA AS ADMIN FEES WHICH NEVER REFLECTED AS A - ON MY ACCOUNT NOW AND STRANDED I CANT GO HOME BECAUSE ABSA. I WONT BE WITH MY FAMILY AFTER SO MANY YEARS. CALLED AND THEY SAID THERE IS NOTHING THEY CAN DO, Case number C-***0. THIS IS ***** WHY CANT THEY DO LIKE ALL THE BANK, IF YOUR ACCOUNT IS ON A NEGATIVE IT SHOWS BUT ON MINE SHOWED 0.00 AND FORWARED MY ACCOUNT DETAILS. AND AM GONNA MAKE SURE THAT THE WORLD KNOWS MY STORY AND ADVISE EVERYONE NOT TO USE ABSA OR EVEN CANCELL THIER ACCOUNTS. AND BY LAW WHAT I KNOW IF THE ACCOUNT IS NOT USED IT SHOULD BE CLOSED BUT NO NOT THE *****STERS THEY KEPT RUNNING AND CHARGED ME FOR SERVICES I DIDNT USE SO THAT WHEN I DEPOSIT MONEY THEY CAN TAKE IT ALL. I DONT KNOW IF I CAN OPEN A CHARGE FOR ***** BUT AM GOING TO TRY.

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Replies (1)
Absa
Absa's reply20 Nov 2023, 15:12
Official
Dear Thabiso Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. RegardsPravesh BejayCustomer Value Management