Hellopeter
Share Your Experience
AL
Adel L

1 reviews | Active since Dec 2014

11 Mar 2025, 22:46

Absa *****ulent transactions

I have received a notification from Absa that there is a suspicious transaction on my account with the option to reply yes it is suspicious or no i am aware of transaction. I have rep**** yes it is suspicious abd a robot contacted me but the call got disconnected. 2 days later absa send me a notification of the transaction an R599 went out of my account. I immediately contacted ***** department and they informed me to send an email which i did, the lady also told me that this is the 2nd payment to the *****ulent account. I never heard anything from absa and 5 days later a 3rd transaction was approved by absa. Still not a single peep from absa. I have moved all my money to another bank and Will go inside the bank to cancel all my accounts as they are unable to protect my money. Good riddance ABSA!!! After 40 years i am closing my account!! What a relieve, they want to contact you 100 times a month to sell you **** but no one can contact me or reply to any of my mails to atleast 5 different addresses. Well done absa!! Your help to move on is appreciated

0
Replies (3)
Absa
Absa's reply12 Mar 2025, 10:44
Official
 Dear Customer  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.  Your reference number is C-***1. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day.  Looking forward to being of service to you.  Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd 

Best regards,

AL
Adel L's update14 Mar 2025, 14:10
Reviewer Update
ABSA really dont know what they are doing!!!!!  Thank you to each and every person and espesially Nthabiseng who try to assist me, you have all been really kind BUT your system is failing you!!!!!!!!  One person is not able to do everything and then advise me to contact another department and then someone else contact me, I have to tell the entire story again and i am sitting with atleast 4 different case numbers!!!!  I just had another consultant from disputes asking me to send an email which I did and I now have a reply that my case have been logged (with a new case number) and a consultant will come back to me.

One person tells me i dont have to do anything further, and another one tells me that I have to open a case at SAPS. 

And all these cases are in a different stage of investigation because no one at absa talk to each other  JUST STOP!!!!!!!!  

I have withdrawn all my funds from ABSA, closed my credit card, waiting for the ***** transactions to reflect in my account so that I can close it.  One person should have taken the case, one person should be authorised to update all departments and have authorisation to block the account on my behalf.  

Please do not contact me with a new case number!!!!!  Please just stop!!!!
Absa
Absa's reply14 Mar 2025, 14:32
Official
Dear Adel

The new system is designed in such a way that it creates new reference numbers., and unfortunately, not one person can do everything due to not having all the functions.

It could be that the *****s team are liaising with the disputes team, hence the call.

So, like I mentioned to you, at the end I will be providing you with an update.

 Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd 

Best regards,