PS
Ponani S
1 reviews | Active since Jul 2020
22 Feb 2021, 12:30
Absa Tzaneen Branch Poor Service
Absa Tzaneen Branch’s Service’s has been very poor lately I stood in a short queue but I waited for over an hour to get help, after I received the help of replacing my bank card, i I found out it affected my banking app, now I am standing in a very short queue, I am the 3rd customer but the line hasn’t moved in 30 minutes. . I came in early in the morning thinking I would be helped quickly and the bank isn’t full but the service is still slow.
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Absa's replyOfficial
22 Feb 2021, 12:48Dear Ponani Shipalana Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care
Absa's reply22 Feb 2021, 12:48
Official
Dear Ponani Shipalana Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care