ABSA TygerVally Branch Manager Prohibits Tellers from dispensing cash

Been a ABSA client for more than 30 years. Went to the bank to get changes for my Sons bake sale. Stood in the teller que for 40 min. Then then teller first said the BANK does not have change, but she can give me R100 worth of R5 rands. I was disappointed but ok. Then she said i have to give R100 cash. I said please deduct it from my bank account. She said no, will cost R80 rand to draw. I said fine, i cannot wait in line again, i'll pay the R80, please give me the change. She said No, her Bank Manager does not accept this, I have to go to the ATM, draw R100, come to the back of the line, and wait my turn again.

This is unacceptable that the Bank Manager will Prohibit Tellers from issuing cash, even if customers are willing to pay to save an hour waiting time.

I hope ABSA addresses this