Absa turns back on seniors

We have been customers of Absa from Trust bank days. We have a home loan from Absa for the past 20 years. We now app**** for a re-advance on the property. We do not want an extension of time but an increase in repayment so that the bond will be paid in full as per the original agreement.I have an investment with Liberty that is more than what the requested bond is which I will put up as collateral. The property alone is worth more than 4 times the bond. My income is sufficient.<br> Absa are holding our age against us in spite of the sureties supp****. They say that they are looking at max of 3 years while the bond time is 81/2 years. They also say that we are to old. I think that it is a disgrace that they treat us like this after being a customer for all these years. They don't even have the decency to let us know what their decisions are, not with the original nor with the appeal. We phoned the help desk who promised us that our concerns will be send through but no answer from them.<br> Thank you Absa for a slap in the face to long standing customers. We now know where we stand and will move our accounts to a bank that may show more appreciation for their customers support.<br> Disgusted.