Absa Turnaround times

I have been waiting for an outcome on a personal loan since the 30th of March 2023 - this is not in the 1-3 working days I was promised, it has been six working days already not counting the holidays, I am disappointed in this level of service - I am an existing Absa bank client and this is not the first time I had issues with their turnaround times, I am feeling very despondent and just keep on receiving a "we will get back to you" Even if declined I would really have appreciated a response - the application has been handled by Lerato and a call back is being promised every time I follow up to no avail - It has now been escalated to a team leader so not sure if anything will happen so I have now assumed it has been declined and will not be processed since nobody is coming back to me - I am very disappointed in the service