MT
Morne T
1 reviews | Active since Feb 2010
17 Mar 2023, 14:51
ABSA trying to ***** R72
Closed by garage card before or during COVID period in 2020. Now three years on I am being asked to pay R72, to continue using the card. I closed the card why come after me three years later and say the card is still open when you did not ask me for card fees for the last three years???
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Replies (3)
Absa's replyOfficial
17 Mar 2023, 14:57Dear Morne Thumbran
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Group Customer Care
Nthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Group Customer Care
Nthabiseng Sibande
Absa's reply17 Mar 2023, 14:57
Official
Dear Morne Thumbran
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Group Customer Care
Nthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Group Customer Care
Nthabiseng Sibande
MT
Morne T's updateReviewer Update
17 Mar 2023, 15:12Hello Nthabiseng
I called the number provided on 10, 16 and 17 March and no one could help me, the last call I just got the phone dropped in my ear hence the escalation. I have an open card which I pay monthly. Why would I not pay R72 over three years for a card that I know I closed and more importantly your agents nor I have that on my account linked. So someone is trying something, if I get another text message then I am going to the banking ombudsman.
I called the number provided on 10, 16 and 17 March and no one could help me, the last call I just got the phone dropped in my ear hence the escalation. I have an open card which I pay monthly. Why would I not pay R72 over three years for a card that I know I closed and more importantly your agents nor I have that on my account linked. So someone is trying something, if I get another text message then I am going to the banking ombudsman.
MT
Morne T's update17 Mar 2023, 15:12
Reviewer Update
Hello Nthabiseng
I called the number provided on 10, 16 and 17 March and no one could help me, the last call I just got the phone dropped in my ear hence the escalation. I have an open card which I pay monthly. Why would I not pay R72 over three years for a card that I know I closed and more importantly your agents nor I have that on my account linked. So someone is trying something, if I get another text message then I am going to the banking ombudsman.
I called the number provided on 10, 16 and 17 March and no one could help me, the last call I just got the phone dropped in my ear hence the escalation. I have an open card which I pay monthly. Why would I not pay R72 over three years for a card that I know I closed and more importantly your agents nor I have that on my account linked. So someone is trying something, if I get another text message then I am going to the banking ombudsman.
Absa's replyOfficial
17 Mar 2023, 15:19Dear Morne
I have already escalated that to the card team for investigation.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
I have already escalated that to the card team for investigation.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply17 Mar 2023, 15:19
Official
Dear Morne
I have already escalated that to the card team for investigation.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
I have already escalated that to the card team for investigation.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd