Absa trying to ***** customers over covid relief

My husband n I app**** for the covid 3 months payment relief on our home loan.. Was offered to us via sms which we opted in by saying yes.. Bank processed and rep**** back via sms saying approved will resume payment again on the 1st of August 2020. Nothing was explained to us as this was first time we have done this.. After the level 5 lockdown changed to level 4 the call centre's had opened again and I called to ask what would change on the loan and I was told not to worry that only a few months approximately 3 months would be added to the loan term.. Now that it's closer to the resume date we received notification of the amended loan and the loan term has increased by 14 extra months for a relief period of 3 months.. On querying this I was told the system automatically recalculates the term and there's nothing they can do.. I was not informed of this beforehand where I could have made a choice not to take the relief and becides to my knowledge 14 extra months is just an insane amount for 3 months of relief and I cannot accept that.. So I will definitely be fighting this.. The consultants we are dealing with are really *********** and something needs to be done.