kW
karen W
1 reviews | Active since Aug 2011
13 Sept 2020, 18:10
absa trying to con pensioner no pension no income
pushed into a personal loan by consultant no assessment no statements no bookkeeper to look over my so called income. Dont work, pensioner, no pension, permanently disabled due to stress and three lots of ***** - wont pay out on credit life say it was cancelled in december yet its on the correspondence with the debt councillers in january...... been with them 30 years never had a loan from them before as always been told that i must get a bookeeper to go over my monthly statements now all of a sudden i am granted a massive loan when i went into absa to get out of debt i told the consultant mrs khan i had sold my car paid off the car so less a monthly debit order of R2000 and i cancelled the insurance on the car another R700 off so i was now less R2700 per month but walked out with a debt of R6100 somehow. There is something wrong here drastically when no one in absa knows what they were doing or that the credit life was in place - absa i have been with you 30 years i cannot believe you can do this to a pensioner, with no pension, no family no one to rely on for financial assistance !!!!!! \yet you have the cheek to put debt collectors onto me??? I have contacted the tribunal who has told me she will sort when the situation is ripe..... yes like a rotten banana
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Replies (5)kW
karen W's updateReviewer Update
13 Sept 2020, 19:14You still have the cheek to have debt collectors chasing me and leaving messages on my phone that i can pay my "bill of R50 000 anywhere go to pick and pay, checkers, etc" yes i am sure a pensioner who sells second hand cds for a living carries around R50k in her purse.... you have mucked up from the beginning:-
1. When i contacted your credit life department three times each time no response over a period of five weeks - i contacted the ombudsman for banking she told me keep on they will reply no one did and as a result that was your first muck up.
2. Your staff at the watercrest branch are ***** saying that they didnt need to do an assessment on me yet in an email three months prior to that your branch manager distinctly told me that i would need a bookkeeper to look over my statements -- as has been the case when i have app**** for "small" loans over the past years with absa you have never granted me a loan. With the exception of once when the bank manager at Pinetown took pity on me as we had just moved from East London to Durban and the guy we bought house from wouldnt transfer telephone line and ii couldnt work he allowed me R5000 which i paid back as soon as i had money coming in.
3. Your branch manager at Watercrest **** when he said the credit life was cancelled In December when i have emails from your bank in January showing that they negotiated a fee for the debt councillers which showed the inclusion of the credit life so another lie.
4. The cheek that you have to give me a reckless loan when i am a pensioner with no pension at the time of granting that loan i had R2000 in my bank account i have no family to depend on for financial assistance at all .
5. You have put me through so much stress as after going through to permanent disability due to health issues i can now no longer do hardly anything as all the medications i am on i just want to sleep all the while as i am so stressed and have been ever since you granted me this loan in November. I dont need this in my life after going through seven years of my Dad having alzheimers i had already had enough when it comes to stress you try living with someone with alzheimers with no help - i went from 68kgs to 41kgs which i still am now due to the stress i can no longer put weight on. I suggest you put the blame where it lies with absa and stop your debt collectors from chasing me , i no longer answer unknown numbers they now get blocked straight away. Thank you absa for 30 years but after this muck up i want nothing more to do with you, you have ruined my life. I know there are people in absa looking into this but i will keep complaining until this is resolved and that people who had the cheek to lie to me thinking i am a stupid old woman and dont know what i am doing can apologise to me. Thank god i kept those emails as the proof is in the pudding in that those emails are all the proof i need that you are in the wrong and just need to admit to it. Blame your staff at Watercrest for this - not me.
1. When i contacted your credit life department three times each time no response over a period of five weeks - i contacted the ombudsman for banking she told me keep on they will reply no one did and as a result that was your first muck up.
2. Your staff at the watercrest branch are ***** saying that they didnt need to do an assessment on me yet in an email three months prior to that your branch manager distinctly told me that i would need a bookkeeper to look over my statements -- as has been the case when i have app**** for "small" loans over the past years with absa you have never granted me a loan. With the exception of once when the bank manager at Pinetown took pity on me as we had just moved from East London to Durban and the guy we bought house from wouldnt transfer telephone line and ii couldnt work he allowed me R5000 which i paid back as soon as i had money coming in.
3. Your branch manager at Watercrest **** when he said the credit life was cancelled In December when i have emails from your bank in January showing that they negotiated a fee for the debt councillers which showed the inclusion of the credit life so another lie.
4. The cheek that you have to give me a reckless loan when i am a pensioner with no pension at the time of granting that loan i had R2000 in my bank account i have no family to depend on for financial assistance at all .
5. You have put me through so much stress as after going through to permanent disability due to health issues i can now no longer do hardly anything as all the medications i am on i just want to sleep all the while as i am so stressed and have been ever since you granted me this loan in November. I dont need this in my life after going through seven years of my Dad having alzheimers i had already had enough when it comes to stress you try living with someone with alzheimers with no help - i went from 68kgs to 41kgs which i still am now due to the stress i can no longer put weight on. I suggest you put the blame where it lies with absa and stop your debt collectors from chasing me , i no longer answer unknown numbers they now get blocked straight away. Thank you absa for 30 years but after this muck up i want nothing more to do with you, you have ruined my life. I know there are people in absa looking into this but i will keep complaining until this is resolved and that people who had the cheek to lie to me thinking i am a stupid old woman and dont know what i am doing can apologise to me. Thank god i kept those emails as the proof is in the pudding in that those emails are all the proof i need that you are in the wrong and just need to admit to it. Blame your staff at Watercrest for this - not me.
kW
karen W's update13 Sept 2020, 19:14
Reviewer Update
You still have the cheek to have debt collectors chasing me and leaving messages on my phone that i can pay my "bill of R50 000 anywhere go to pick and pay, checkers, etc" yes i am sure a pensioner who sells second hand cds for a living carries around R50k in her purse.... you have mucked up from the beginning:-
1. When i contacted your credit life department three times each time no response over a period of five weeks - i contacted the ombudsman for banking she told me keep on they will reply no one did and as a result that was your first muck up.
2. Your staff at the watercrest branch are ***** saying that they didnt need to do an assessment on me yet in an email three months prior to that your branch manager distinctly told me that i would need a bookkeeper to look over my statements -- as has been the case when i have app**** for "small" loans over the past years with absa you have never granted me a loan. With the exception of once when the bank manager at Pinetown took pity on me as we had just moved from East London to Durban and the guy we bought house from wouldnt transfer telephone line and ii couldnt work he allowed me R5000 which i paid back as soon as i had money coming in.
3. Your branch manager at Watercrest **** when he said the credit life was cancelled In December when i have emails from your bank in January showing that they negotiated a fee for the debt councillers which showed the inclusion of the credit life so another lie.
4. The cheek that you have to give me a reckless loan when i am a pensioner with no pension at the time of granting that loan i had R2000 in my bank account i have no family to depend on for financial assistance at all .
5. You have put me through so much stress as after going through to permanent disability due to health issues i can now no longer do hardly anything as all the medications i am on i just want to sleep all the while as i am so stressed and have been ever since you granted me this loan in November. I dont need this in my life after going through seven years of my Dad having alzheimers i had already had enough when it comes to stress you try living with someone with alzheimers with no help - i went from 68kgs to 41kgs which i still am now due to the stress i can no longer put weight on. I suggest you put the blame where it lies with absa and stop your debt collectors from chasing me , i no longer answer unknown numbers they now get blocked straight away. Thank you absa for 30 years but after this muck up i want nothing more to do with you, you have ruined my life. I know there are people in absa looking into this but i will keep complaining until this is resolved and that people who had the cheek to lie to me thinking i am a stupid old woman and dont know what i am doing can apologise to me. Thank god i kept those emails as the proof is in the pudding in that those emails are all the proof i need that you are in the wrong and just need to admit to it. Blame your staff at Watercrest for this - not me.
1. When i contacted your credit life department three times each time no response over a period of five weeks - i contacted the ombudsman for banking she told me keep on they will reply no one did and as a result that was your first muck up.
2. Your staff at the watercrest branch are ***** saying that they didnt need to do an assessment on me yet in an email three months prior to that your branch manager distinctly told me that i would need a bookkeeper to look over my statements -- as has been the case when i have app**** for "small" loans over the past years with absa you have never granted me a loan. With the exception of once when the bank manager at Pinetown took pity on me as we had just moved from East London to Durban and the guy we bought house from wouldnt transfer telephone line and ii couldnt work he allowed me R5000 which i paid back as soon as i had money coming in.
3. Your branch manager at Watercrest **** when he said the credit life was cancelled In December when i have emails from your bank in January showing that they negotiated a fee for the debt councillers which showed the inclusion of the credit life so another lie.
4. The cheek that you have to give me a reckless loan when i am a pensioner with no pension at the time of granting that loan i had R2000 in my bank account i have no family to depend on for financial assistance at all .
5. You have put me through so much stress as after going through to permanent disability due to health issues i can now no longer do hardly anything as all the medications i am on i just want to sleep all the while as i am so stressed and have been ever since you granted me this loan in November. I dont need this in my life after going through seven years of my Dad having alzheimers i had already had enough when it comes to stress you try living with someone with alzheimers with no help - i went from 68kgs to 41kgs which i still am now due to the stress i can no longer put weight on. I suggest you put the blame where it lies with absa and stop your debt collectors from chasing me , i no longer answer unknown numbers they now get blocked straight away. Thank you absa for 30 years but after this muck up i want nothing more to do with you, you have ruined my life. I know there are people in absa looking into this but i will keep complaining until this is resolved and that people who had the cheek to lie to me thinking i am a stupid old woman and dont know what i am doing can apologise to me. Thank god i kept those emails as the proof is in the pudding in that those emails are all the proof i need that you are in the wrong and just need to admit to it. Blame your staff at Watercrest for this - not me.
kW
karen W's updateReviewer Update
14 Sept 2020, 06:52and to add to themuck up debt guides did not do an art 88 which i was supposed to sign to cancel the debt councilling and to stop the court issue so they at fault as well
kW
karen W's update14 Sept 2020, 06:52
Reviewer Update
and to add to themuck up debt guides did not do an art 88 which i was supposed to sign to cancel the debt councilling and to stop the court issue so they at fault as well
kW
karen W's updateReviewer Update
14 Sept 2020, 08:26yes absa i am sure i can come up with R6000 a month - very funny, i dont even have r1000 in my bank account i cant even pay my municipal bill never mind a loan for R6000
kW
karen W's update14 Sept 2020, 08:26
Reviewer Update
yes absa i am sure i can come up with R6000 a month - very funny, i dont even have r1000 in my bank account i cant even pay my municipal bill never mind a loan for R6000
kW
karen W's updateReviewer Update
15 Sept 2020, 19:25on top of all this when my dad passed away he had nothing i didnt have money for his cremation as i have no family at all his doctor dr duffy and his surgeon dr vlok both contributed to his cremation and helped me pay for it, so if someone in absa thinks i inherited any money big joke really. Everyone is investigating this case and it will go to the tribunal if its not sorted to my satisfaction because i cannot believe a bank can do all these things and get away with it or try to get away with it
kW
karen W's update15 Sept 2020, 19:25
Reviewer Update
on top of all this when my dad passed away he had nothing i didnt have money for his cremation as i have no family at all his doctor dr duffy and his surgeon dr vlok both contributed to his cremation and helped me pay for it, so if someone in absa thinks i inherited any money big joke really. Everyone is investigating this case and it will go to the tribunal if its not sorted to my satisfaction because i cannot believe a bank can do all these things and get away with it or try to get away with it
Absa's replyOfficial
17 Sept 2020, 12:44Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6 however this case is linked to case number C-***9 where Theresia Spang is dealing with. I will forward the rest of the case to her.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa's reply17 Sept 2020, 12:44
Official
Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6 however this case is linked to case number C-***9 where Theresia Spang is dealing with. I will forward the rest of the case to her.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd