ABSA Trust , the worst

I am now tired with the runaround that I am receiving from ABSA Trust in Bloemfontein. My mother died in January 2022 and soon after her death I tried to report this to ABSA trust in Bloemfontein. I was told by the security guard at their offices that I needed to report the death via email, which I did soon afterwards.

Since then I have been struggling to get any answers from their office. I have sent various emails requesting feedback only to receive an automated reply and your personnelle not coming back to me. I was sent a final statement in December 2021 that was not correct with a policy from Metropolitan that was not claimed even though I did send the policy numbers of all policies to ABSA trust. One of the beneficiaries mentioned had died, even before my mother and that was not taken into account. I phoned my financial adviser and he confirmed that the Metropolitan policy has been paid out to ABSA Trust before the date of the final statement. Only in January 2022 I was contacted and informed that there were death claim forms from OldMutual that I needed to fill in, which I did and sent back to ABSA Trust. During middle March 2022 I contacted the person working with my mother's estate that assured me that the estate will be finalized by the end of April or the start of May 2022. I phoned her on Thursday 5 May 2022 and she informed me that OldMutual had not paid over the death claim and that she will phone me back that afternoon. It is now Monday 9 May 2022 and still no feedback from her. I am furious because of the lack of service from ABSA Trust Bloemfontein. I think that their service is very poor and absolutely unprofessional.