Absa Trust, the ABSOLUTE WORST SERVICE

Despite submitting documents for my son's trust NUMEROUSLY, your personnel keep stalling. Each and every possible excuse have been used for not doing their jobs. Now, after CONFIRMING a YEAR ago to a Vaal Mall Absa Bank official that they received the CORRECT AND ALL documents via your INTERNAL courier, all of a sudden they did not receive it. They keep saying that we did not submit all or the right documents, however ORIGINALS were couriered after previously e-mailing the same MORE THAN ONCE, of which I have a lot of e-mail proof. Then, lying about saying that they TRIED to contact us!!!!!! Only once did someone get back to me, and those promises (including that they will do a home visit in order for my bedridden daughter to open a bank account in order to conclude the same Trust matter), NOTHING was done. We are SICK of this. Nobody EVER AFTER inquired about extra documents or anything else. If our phone number/s were maybe not available, our e-mail addresses were always available, but your personnel are plainly TOO LAZY to do their work. This is unbelievably bad service and I am beyond being nice. I WILL NOT, AND I REPEAT, I WILL NOT send this documents again. Your pathetic institution does not pay my data, my ink, my petrol, my time. We spent HOURS in the bank, valuable time for my family as the same son that we struggle to get service for, flies overseas again tomorrow afternoon.