ABSA Trust SUCKS

I am lodging a complaint about my mom & dad's will that is with Absa Bank's Trust division. My mom passed away in June 2016 and my dad in November 2016. There is absolutely nothing funny about their will – it is as straight forward as can be, but is still going on up to date. After numerous calls and e-mails from my brother, we do not get proper feedback; the contact person is never at work or available, and there’s never any proper information in the file to assist us. After numerous calls nothing has been done. Please, we need assistance. We have never ever had to deal with such bad, non-existent service and absolute rudeness. They may not care, but we do, and it just stretches out our process of getting closure – with a bad, bitter taste in our mouths. Especially considering that my dad thought ABSA is the absolute best. I’m glad he is not alive to experience their utter uselessness.