JG
Jacques G
1 reviews | Active since May 2021
19 May 2021, 11:12
ABSA Trust service
When my 86 year old stepfather passed away, we reported the death to ABSA trust as the executors as indicated in the Will. The sole beneficiary being his 89 year old wife with dementia. Then the nightmare started: - Very slow and confusing communication. Excuses e.g. Covid. - Meetings: they forget about them and weeks later they want to have meetings that have already been done - They have not even registered as executors . The wife has been left without financial assistance and now her children has to provide for her living expenses. For how long ???????
Helpful (0)
Replies (9)0
Replies (9)
Absa's replyOfficial
19 May 2021, 12:19Dear Jacques Greeff
Thank you for bringing this matter to our attention. Kindly provide us with your late stepfather's account number as the provided ID number is not recognized on our system. The correct information will allow us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your late stepfather's account number as the provided ID number is not recognized on our system. The correct information will allow us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply19 May 2021, 12:19
Official
Dear Jacques Greeff
Thank you for bringing this matter to our attention. Kindly provide us with your late stepfather's account number as the provided ID number is not recognized on our system. The correct information will allow us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your late stepfather's account number as the provided ID number is not recognized on our system. The correct information will allow us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
JG
Jacques G's updateReviewer Update
19 May 2021, 12:24*** 087
JG
Jacques G's update19 May 2021, 12:24
Reviewer Update
*** 087
Absa's replyOfficial
19 May 2021, 15:25Dear Jacques Greeff
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***6 ,
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***6 ,
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply19 May 2021, 15:25
Official
Dear Jacques Greeff
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***6 ,
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***6 ,
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
JG
Jacques G's updateReviewer Update
19 May 2021, 15:28Thanks for the quick response. Eagerly awaiting the outcome.
JG
Jacques G's update19 May 2021, 15:28
Reviewer Update
Thanks for the quick response. Eagerly awaiting the outcome.
JG
Jacques G's updateReviewer Update
19 May 2021, 15:28 Thanks for the quick response. Eagerly awaiting the outcome
JG
Jacques G's update19 May 2021, 15:28
Reviewer Update
Thanks for the quick response. Eagerly awaiting the outcome
Absa's replyOfficial
19 May 2021, 15:51Dear Jacques Greeff
Thank you, will keep you posted .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you, will keep you posted .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply19 May 2021, 15:51
Official
Dear Jacques Greeff
Thank you, will keep you posted .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you, will keep you posted .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
JG
Jacques G's updateReviewer Update
23 May 2021, 11:12Too soon to rate. ABSA did respond promising feedback by May 26th. This has now been extended by 15 days.
JG
Jacques G's update23 May 2021, 11:12
Reviewer Update
Too soon to rate. ABSA did respond promising feedback by May 26th. This has now been extended by 15 days.
JG
Jacques G's updateReviewer Update
08 Jun 2021, 08:02Received a response as promised. There are delays in the legal processes and hence they are unable to provide any assistance until delays are resolved. Why did they not warn us about these processes and possible delays from day one , why wait 2 months ?
JG
Jacques G's update08 Jun 2021, 08:02
Reviewer Update
Received a response as promised. There are delays in the legal processes and hence they are unable to provide any assistance until delays are resolved. Why did they not warn us about these processes and possible delays from day one , why wait 2 months ?
Absa's replyOfficial
10 Jun 2021, 09:07Dear Jacques Greeff
With reference to the above and more specifically your complaint addressed to the Disputes Resolution department. Please accept our sincere apology for any inconvenience caused and not preparing your prior about the possible delays.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
With reference to the above and more specifically your complaint addressed to the Disputes Resolution department. Please accept our sincere apology for any inconvenience caused and not preparing your prior about the possible delays.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply10 Jun 2021, 09:07
Official
Dear Jacques Greeff
With reference to the above and more specifically your complaint addressed to the Disputes Resolution department. Please accept our sincere apology for any inconvenience caused and not preparing your prior about the possible delays.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
With reference to the above and more specifically your complaint addressed to the Disputes Resolution department. Please accept our sincere apology for any inconvenience caused and not preparing your prior about the possible delays.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,