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Anne D
1 reviews | Active since Mar 2009
11 Dec 2023, 13:22
ABSA Trust not trustworthy
I am not happy about the service I am receiving from ABSA Trust, The trust administrator wasn't aware that my Mom's trust was added to her portfolio. So she ignored all the messages I left for her. I've been phoning her once a week since October. When I spoke to her last week she indicated that no documentation had been received from my lawyer. My Lawyer sent the documentation to her again but I still haven't received any feedback from the administrator. I phoned again today and once again I had to leave a voicemail. Can somebody from ABSA please give me a call so that we can sort this out once and for all? I need those funds urgently, please.
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Anne D's updateReviewer Update
21 May 2025, 09:08This matter has still not been resolved. They acknowledged that they received all the documentation on 21/05/2024. I was told to open an Estate late account even though it wasn't necessary, as this is an 18.3 trust and the amount is less than R200k, but since they insisted, I did open the account. Every time I speak to the portfolio manager, there is some excuse why the money cannot be paid out. I would like this matter to be escalated asap.
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Anne D's update21 May 2025, 09:08
Reviewer Update
This matter has still not been resolved. They acknowledged that they received all the documentation on 21/05/2024. I was told to open an Estate late account even though it wasn't necessary, as this is an 18.3 trust and the amount is less than R200k, but since they insisted, I did open the account. Every time I speak to the portfolio manager, there is some excuse why the money cannot be paid out. I would like this matter to be escalated asap.