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Bernadette F

1 reviews | Active since Jul 2011

04 May 2018, 12:21

ABSA Trust, Non-existent service.

My father passed away in October 2017. ABSA was appointed as the executors. A Sylvia Masimula from ABSA Trust was appointed to deal with the estate. The service I have received thus far is pathetic and non existent. Not once have I been informed of the progress of the late estate, i do not receive any email communication and most times my emails go unanswered. The only time i have ever received a response from her is if I complain. 7 Months have passed and I still do not know what is happening with the estate. If your will is with ABSA, I would rethink appointing them as your executor.

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Replies (2)
Absa
Absa's reply04 May 2018, 16:03
Official

Dear

Dear Bernadette

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Best regards,

BF
Bernadette F's update07 May 2018, 14:10
Reviewer Update
"Kindly provide our office with a id number or account number to ensure effective investigation and feedback" - Is there contact details for your effective office? I don't think it wise to publish personal information on a public forum.