Absa trust Negligent Staff

My mother passed away in 2015 and since then the estate has not been closed. There is no communication at all from these administrators .

Every 3 months or so I have to call leonie tieties for an update. It seems they are struggling to handle this job . Last year I was told I was going to be refunded the entire excutors fees which is 3.5 percent, but this year there is no mention of that.

Last year I called the action line and I received some money due to me but there still some money due to me.