ABSA TRUST - LAST WILL AND TESTAMENT ****

Where to begin, my parents has a joint will will ABSA trust that was done in the 90's. A barcoded will with no signature was sent to my parents as confirmation that the will was entrusted with ABSA Trust. A non signed will was sent to prevent *****.

Fast forward to 2025, my father passed away. Guess what, ABSA denies having the will and stated and that they are not liable.

Went to visit the head office in town at Absa Towers West, 15 Troye Street, Marshall Town. Went to go park with a massive sign that says VISITORS. Guess what you need to make an appointment, with 10 secuirity guards around my car stating that I need to park in the street and walk in to make an appointment and then I can park inside.

If this is how you treat people no wonder there are scandals that ABSA is in trouble financially.

My question to ABSA is how can we have a barcoded will if the will was not entrusted with you? You only barcode a document AFTER its been secured by ABSA am I right or am I right?

Your staff are rude and ***********. You need to train your security to have proper information, you need to train you fiduciary staff how to speak to grieving clients. It took a parking clerk to speak to the same rude lady to state that this matter is serious and still get treated if the same rudeness! Escalated the matter to complaints - they also deny ever having the will! Please explain then how we also have the will in its original folder with the emblem ABSA TRUST!

You guys really need to step up your game! I would like to speak to the CEO of Absa because I don't think he knows half of the SH#T that goes on in this company.

IF THERE ARE ANYONE THAT HAS ENTRUSTED THEIR LAST WILL AND TESTAMENT WITH THESE PEOPLE, ENSURE THEY HAVE THE ORIGINALS BECAUSE THEY DON'T.

Also reading other reviews you guys have a very poor record of keeping documents safe! I am seeking ways to ensure that ABSA is held responsible for my late fathers estate going interstate which is not his last wishes! THIS IS NOT THE END ABSA! I AM COMING FOR YOU!